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How we work

Judge the thinking before you spend a pound.

Every engagement starts with a free audit. You see exactly how we think, what we'd change and what it's worth — before any money changes hands.

  1. 01 The free audit

    Week 1

    Give us read-only access to your Klaviyo account (we'll show you how — it takes two minutes). We review it against 20+ checkpoints covering flows, campaigns, segmentation, sign-up forms and deliverability.

    You get

    • Written audit report in plain English
    • Revenue-leak summary: what's missing and roughly what it's costing
    • No call required, no obligation

  2. 02 The roadmap

    Week 1–2

    We turn the audit into a prioritised 90-day plan: what to build first, why, and what good looks like for a store of your size. The roadmap is yours to keep whether you hire us or build it in-house.

    You get

    • Prioritised 90-day action plan
    • Effort and impact estimate per item
    • Fixed, transparent pricing for delivery

  3. 03 Build & launch

    Weeks 2–6

    We write, design and build inside your Klaviyo account — you own everything from day one. Every flow and template is shared for sign-off before it goes live, and nothing launches without your approval.

    You get

    • Flows and templates built, tested and launched
    • Sign-off previews before anything goes live
    • Tracking set up so results are measurable from day one

  4. 04 Optimise & report

    Ongoing, monthly

    Email compounds. Each month we test subject lines, send times, offers and segments — and send you a short report on the metric that matters: revenue per subscriber. Rolling monthly terms; we keep the work by earning it.

    You get

    • Monthly testing programme
    • Plain-English performance report
    • Quarterly strategy review

Proof, in progress

We'd rather show you real numbers than borrowed logos.

CueSend is a young agency doing the work in public. Our first client case studies are being built right now — with real revenue figures, not vague percentages. Until they're ready, we won't pad this page with stock testimonials. Judge us the honest way: get the free audit and see the quality of the thinking for yourself.

Put us to the test

Step one costs you nothing.

The free audit takes us about a week and takes you two minutes to set up. Worst case, you get a prioritised list of improvements you can action yourself.

Get your free email audit See how we work